Our Commitment to Customers

Customer Service Quality Statements

  1. Our literacy agency fosters a culture of customer service.
  2. Our literacy agency provides a learner-centred, quality learning environment.
  3. Our literacy agency provides initial and ongoing support to learners.
  4. Our agency honours the privacy of our customers.
  5. Our literacy agency values respect, inclusion and accessibility.
  6. Our literacy agency knows who its key customers are and actively solicits their feedback.
  7. Our literacy agency seeks to regularly improve our customer service practices.
  8. Our literacy agency has a formal customer complaint and resolution process.
  9. Our literacy agency is actively involved in our community to ensure effective referrals and service coordination.
  10. Our literacy agency has effective communication practices that reflect our commitment to excellent customer service.

For additional information, please refer to the Timmins Learning Centre’s: